We accept returns and exchanges for unworn, unaltered jewelry within 10 days of having received your order. If you'd like to return or exchange your order, please email firstname.lastname@example.org with your order # and item you'd like to return. We will send you a returns form and instructions on how to complete your return.
Please ship back unworn, unaltered items in their original packaging to:
M-16 Web Returns
340 W. Flagler St. Suite 404
Miami, FL 33130
All returns should be shipped in protective material with a tracking number to avoid damage or getting lost. We are not responsible for lost orders without accurate tracking information.Orders must be postmarked no later than 10 days after receiving order. Please include a copy of your receipt and returns form in the package. We reserve the right to not accept returns for jewelry that has been worn or altered in any way or not sent within our return policy time frame.
Please allow 1-3 days business days for returns and exchanges to be processed. Customer is responsible for return shipping. Original shipping fees are non-refundable.